Privacy Policy
Effective Date: 9 April 2026
At Fizz-Ezy, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Who We Are
Fizz-Ezy is a South African business offering eco-friendly, enzyme-based cleaning products.
If you have any questions about this policy or how your data is handled, please contact us at:
📧 Email
2. What Information We Collect
We may collect the following personal information when you interact with our website or make a purchase:
- Name and surname
- Email address
- Contact number
- Delivery and billing address
- Order and purchase history
- Referral and rewards activity
- Website usage data (via cookies and analytics tools)
3. How We Use Your Information
Your personal information is used to:
- Process and deliver your orders
- Communicate with you regarding your purchase
- Provide customer support
- Manage your rewards and referral activity
- Improve our website, products, and services
- Send you relevant updates or marketing communications (only if you opt in)
4. Referral & Rewards Programme
If you participate in our referral programme:
- Your account will generate a unique referral code
- We track usage of referral codes to allocate rewards
- This may include tracking purchases made using your code
We do not share your personal information with other users. Referral tracking is used solely to administer rewards fairly.
5. Cookies & Analytics
We use cookies and similar technologies to enhance your browsing experience.
This includes:
- Google Analytics, which helps us understand how visitors use our website
- Tracking pages visited, time spent on site, and general user behaviour
This data is anonymised and used for improving our website and marketing efforts.
You can disable cookies in your browser settings if you prefer.
6. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, such as:
- Payment providers (e.g. PayFast)
- Courier and delivery services
- Website hosting and analytics providers
These parties are required to keep your information secure and confidential.
7. Data Protection & Security
We take appropriate technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
8. Your Rights (POPIA)
In terms of POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to the processing of your personal information
- Withdraw consent at any time
To exercise these rights, please contact us at:
📧 Email
9. Data Retention
We retain your information only for as long as necessary to:
- Fulfil orders
- Comply with legal and tax obligations
- Improve our services
10. White Papers & Product Information
If you would like access to detailed product information, safety data, or white papers related to Fizz-Ezy products, you may request these by contacting us at:
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Your trust is important to us, and we are committed to protecting your personal information while providing you with a safe and seamless experience.